Reported Variation in Hospital Billing Quality

Author:

Rumalla Kranti C.1,Danforth Missy2,Tilly Jean-Luc2,Dun Chen3,Walsh Christi M.3,Makary Martin A.3

Affiliation:

1. Northwestern University Feinberg School of Medicine, Chicago, Illinois

2. The Leapfrog Group, Washington, DC

3. Department of Surgery, Johns Hopkins University School of Medicine, Baltimore, Maryland

Abstract

This study examines how US hospitals perform on billing quality measures, including legal actions taken by a hospital to collect medical debt, the timeliness of sending patients an itemized billing statement, and patient access to a qualified billing representative.

Publisher

American Medical Association (AMA)

Subject

General Medicine

Reference6 articles.

1. Billing quality is medical quality.;Mathews;JAMA,2020

2. A new category of “never events”—ending harmful hospital policies.;Chokshi;JAMA Health Forum,2022

3. Wealth, asset ownership, & debt of households detailed tables: 2021. US Census Bureau. Accessed October 16, 2023. https://www.census.gov/data/tables/2021/demo/wealth/wealth-asset-ownership.html

4. Rakshit S, McGough M, Amin K, Cox C. How does cost affect access to healthcare? Peterson-KFF. Published January 30, 2023. Accessed September 7, 2023. https://www.healthsystemtracker.org/chart-collection/cost-affect-access-care/

5. Leapfrog Group. What is the Leapfrog Hospital Safety Grade? Accessed October 19, 2023. https://www.hospitalsafetygrade.org/media/file/LFG_HSG_FAQ-for-Media.pdf

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