Integration of UTAUT 2 and Delone & McLean to Evaluate Acceptance of Video Conference Application

Abstract

This article explores how college students adopt video conferencing software for distance education. This research aims to examine the factors that influence the spread of video conferencing programs in Indonesia. A video conferencing application is a multimedia program that generates audio and visual content to facilitate real-time, two-way communication between its users. Because of COVID-19, classes of all kinds are now being taken online. As a result, more people are turning to tools like video conferencing. Therefore, learning how to access student video conferencing software is crucial. The UTAUT 2 and Delone & McLean models will be integrated into the analysis. A total of 327 people answered the survey. Next, we used the PLS-SEM technique in smart pls 3.0 to analyze the data collected from the respondents. The R-Square value of 26.2% for the retention intent variable and 62.3% for the user satisfaction variable demonstrate that independent variables in the study can explain endogenous variables and that the remaining variance is influenced by factors external to the survey.