Bank Specific as Moderator Between Intellectual Capital and The Performance of Malaysian Microfinance Institutions

Abstract

This study aimed to investigate whether intellectual capital (IC) impacts the performance of microfinance institutions (MFIs). This study also attempted to uncover the effect of microfinance institution specification (banks or non-banks) as a moderating variable in the association between intellectual capital and MFIs performance. There were 300 respondents, however, only 156 managers answered the structured questionnaires that were sent out using the purposive sample technique. The partial least square structural equation modeling (PLS-SEM) was used to analyze the research model in this study. The findings show that human capital and structural capital have a favorable impact on MFI performance. This influence, however, does not extend to the MFIs' customer capital and social capital. Furthermore, the research model can explain 59.9 percent of the significant variance in MFI performance. This study contributes to the theoretical expansion of the resource-based view (RBV) in forecasting the MFIs success. The framework suggested in this study can be used as a reference to assist MFIs management in selecting relevant intellectual capital aspects to improve Malaysian MFIs.