Empowering Patients’ Experience through a Shari’ah-Compliant Model using Patient Care System PACSYS™

Abstract

Introduction: In healthcare today, the leading priorities amidst reducing cost are the projected shortage of skilled medical professionals, improving quality of care and patient satisfaction. With the advent of digital technologies like the internet and social media, patient care has entered a new era, altering the patient experience. Healthcare professionals go above and beyond to meet the requirements of their patients as a result of a growing understanding that patient empowerment results in improved patient satisfaction and financial rewards. An-Nur Specialist Hospital has introduced the patients terminal to empower themselves with the software application modules known as PACSYS™. The purpose of the study is to evaluate how much PACSYS™ enable to meet the patients’ requirement in term of Empowerment based on the seven essential components of Patient Empowerment as proposed by Ennis-O’Connor. Methods: The methodology used is through patients’ survey. The survey was carried out to 50 in-patients to answer questions related to the seven essential components on PACSYS™. Based on Linkert scale of 1 to 5 the data was recorded and analysed. Results: The results indicated that more than seventy percent of the patients use PACSYS™. More than eighty percent mentioned that PACSYS™ provides much convenience to patients with added values features that enhance one’s stay in the hospital. The essential components for patients’ empowerment have been met. PACSYS™ is an interactive bedside solution for the healthcare environment. Conclusion: PACSYS™ not only meets patients’ entertainment and communication needs, but it also provides extensive opportunities for hospitals to engage further through the range of robust Patients’ Empowerment and Clinical Solutions.