Consumer Feedback Analysis Using LDA Approach in Cross-border E-commerce

Author:

,Chen Xi,Kim Hag-Min

Abstract

Purpose - The objective of this research is to gain insight into consumer feedback regarding cross-border e-commerce, which is a pivotal avenue for companies venturing into global markets. It seeks to investigate the variety of themes present in consumer feedback in order to gain a more profound understanding of their preferences and concerns, ultimately influencing future market strategies. Design/Methodology – The present study utilizes an extensive collection of textual online evaluations and a text-mining LDA framework to analyze and classify potential themes in consumer feedback pertaining to cross-border e-commerce platforms. By quantifying the sentiment tendencies in consumer-related comments, sentiment analysis models that rely on emotion dictionaries as a foundation identify the polarity and intensity of emotions. Findings – The present study examined 1,500 consumer evaluations pertaining to Korean cosmetic products, sourced from a cross-border platform in Southeast Asia. The analysis unveiled five key subjects frequently referenced in consumer feedback. A subsequent sentiment analysis revealed that a significant proportion of consumer sentiments were positive. Nevertheless, consumers identified certain concerns in the minority of negative reviews, including packaging and delivery, product quality, and the absence of freebies. Originality/value - In a practical sense, this provides significant ramifications for the optimization of consumer experiences and the development of successful market strategies in the ever-changing global marketplace. This is especially advantageous for organizations striving for success in the fiercely competitive cross-border e-commerce industry. This study exceeds conventional survey methods in its methodology by offering more comprehensive and datacentric understandings of consumer attitudes and behaviors.

Publisher

Journal of Korea Trade

同舟云学术

1.学者识别学者识别

2.学术分析学术分析

3.人才评估人才评估

"同舟云学术"是以全球学者为主线,采集、加工和组织学术论文而形成的新型学术文献查询和分析系统,可以对全球学者进行文献检索和人才价值评估。用户可以通过关注某些学科领域的顶尖人物而持续追踪该领域的学科进展和研究前沿。经过近期的数据扩容,当前同舟云学术共收录了国内外主流学术期刊6万余种,收集的期刊论文及会议论文总量共计约1.5亿篇,并以每天添加12000余篇中外论文的速度递增。我们也可以为用户提供个性化、定制化的学者数据。欢迎来电咨询!咨询电话:010-8811{复制后删除}0370

www.globalauthorid.com

TOP

Copyright © 2019-2024 北京同舟云网络信息技术有限公司
京公网安备11010802033243号  京ICP备18003416号-3