The role of quality 4.0 in supporting digital transformation: Evidence from telecommunication industry

Abstract

The current study aimed to shed light on the influence of quality 4.0 including Data, Analytics, Connectivity, Collaboration, App Development, Scalability, Management Systems, Compliance, Culture, Leadership, and Competency in supporting organizational efforts of digital transformation among Jordanian telecommunication organizations. A quantitative approach was adopted to achieve the previously mentioned aim. An online questionnaire was filled out by a convenient sample of 141 quality managers and employees within Jordanian telecommunication organizations: namely Zain, Umniah, and Orange. SPSS was used to screen and analyze primary data and AMOS version 23 was used to test the study hypotheses. The results of the study accepted the main hypothesis which indicated that quality 4.0 increases organizations seeking to accomplish digital transformation due to its ability to present better chances for the organization to develop and adhere to quality standards. The study recommended supporting organizational IT infrastructure to make a good environment for quality 4.0 adoption.