A Novel Approach Based on Performance Influence for Evaluating Criteria of Service Quality-Reference-Cited by-同舟云学术

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A Novel Approach Based on Performance Influence for Evaluating Criteria of Service Quality

Published:2014-10-06 Issue:1 Volume:43 Page:20130259
ISSN:0090-3973
Container-title:Journal of Testing and Evaluation
language:en
Short-container-title:J. Test. Eval.

Author:

Chen Kuen-Suan¹,Wang Kung-Jeng²,Chang Tsang-Chuan³

Affiliation:

1. Department of Industrial Engineering and Management, National Chin-Yi Univ. of Technology, Taichung 41170, TW.

2. Department of Industrial Management, National Taiwan Univ. of Science and Technology, Taipei 10607, TW.

3. Department of Industrial Management, National Taiwan Univ. of Science and Technology, Taipei 10607, TW, (Corresponding author), e-mail: pigsmallchang@gmail.com

Publisher

ASTM International

Subject

Mechanical Engineering,Mechanics of Materials,General Materials Science

Cited by 3 articles. 订阅此论文施引文献订阅此论文施引文献，注册后可以免费订阅5篇论文的施引文献，订阅后可以查看论文全部施引文献

1. A Novel Approach to Evaluating the Performance of Physical Fitness by Combining Statistical Inference with the Radar Chart;Journal of Testing and Evaluation;2018-03-19

2. Development and application of performance improvement verification model: a case study of an e-learning system;Total Quality Management & Business Excellence;2018-01-09

3. Developing a performance evaluation matrix to enhance the learner satisfaction of an e-learning system;Total Quality Management & Business Excellence;2016-09-19

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