Responsabilidad Social Corporativa como Estrategia para Mejorar el Rendimiento Empresarial

Abstract

How Corporate Social Responsibility (CSR) can improve business performance will be analyzed through a qualitative literature review. Relevant academic studies and sources were reviewed to explore the relationship between CSR and business performance. The findings indicate that CSR improves consumer perception and behavior, strengthening loyalty and sales. In addition, it contributes to customer loyalty and retention, increases job satisfaction and commitment, and attracts and retains talent. CSR also improves organizational climate and culture, facilitates market differentiation and fosters innovation. In financial terms, CSR translates into improved direct financial performance, better access to capital and more effective risk management. These benefits not only drive short-term financial success, but also ensure long-term sustainability and growth. Integrating CSR practices into a company's business model is not just a matter of regulatory compliance, but a strategic decision that can profoundly transform its performance and sustainability. CSR is a powerful tool for improving business performance across multiple dimensions, and stands out as a strategic priority for modern companies.