The Intercultural Communication Analysis of Conversations in the Project ‘My Hanoi’ by Faculty of Tourism, Hanoi Open University

Abstract

Culture is significant in the process of creating communication, and language is the key element of communication. More than ever, English and tourism have created opportunities for people from different cultures to exchange and share their cultural values directly. Therefore, intercultural communication skill is highlighted in the context of the thriving global tourism industry. When a group of 20 junior students from the Faculty of Tourism, Hanoi Open University, took two foreign guests on food tours funded by the project ‘My Hanoi’ to improve their communicative competence in English, the researchers had a great chance to observe such interesting phenomena of intercultural communication in their conversations. Those phenomena were then analyzed from the intercultural communication perspective to indicate the strengths and weaknesses of our students in communicating with people from other cultures.