Towards Personalization by Information Savviness to Improve User Experience in Customer Service Chatbot Conversations-Reference-Cited by-同舟云学术

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Towards Personalization by Information Savviness to Improve User Experience in Customer Service Chatbot Conversations

Published:2022 Issue: Volume: Page:
ISSN:
Container-title:Proceedings of the 17th International Joint Conference on Computer Vision, Imaging and Computer Graphics Theory and Applications
language:
Short-container-title:

Author:

Polzehl Tim¹²,Cao Yuexin²,Carmona Vicente³,Liu Xiaoyi³,Hu Changjian³,Iskender Neslihan²,Beyer André⁴,Möller Sebastian¹²

Affiliation:

1. German Research Center for Artificial Intelligence, Berlin, Germany, --- Select a Country ---

2. Technische Universität Berlin, Berlin, Germany, --- Select a Country ---

3. Lenovo Research AI Lab, Beijing, China, --- Select a Country ---

4. Crowdee GmbH, Berlin, Germany, --- Select a Country ---

Publisher

SCITEPRESS - Science and Technology Publications

Cited by 2 articles. 订阅此论文施引文献订阅此论文施引文献，注册后可以免费订阅5篇论文的施引文献，订阅后可以查看论文全部施引文献

1. Continual Learning of Conversational Skills;Synthesis Lectures on Human Language Technologies;2024

2. Integrating a behavior change model into the conversation design of a low-cost chatbot to address vaccine misinformation: A Feasibility Study (Preprint);2022-09-30

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