1. Bilbow, Grahame T. (1997). Spoken discourse in the multicultural workplace in Hong Kong: Applying a model of discourse as "impression management". In The Languages of Business: An International Perspective, Sandra J. Harris and Francesca Bargiela-Chiappini (eds.), 21- 48. Edinburgh: Edinburgh University Press. (1998). Look who's talking: An analysis of "chair-talk" in business meetings.Journal of Business and Technical Communication12 (2): 157-197.
2. Blum-Kulka, Shoshana, Juliane House, and Gabriele Kasper (eds.) (1989). Cross-cultural Pragmatics: Requests and Apologies. Norwood, NJ: Ablex.
3. Brown, Penelope and Stephen Levinson (1978). Universals in language usage: Politeness phenomena. In Questions and Politeness: Strategies in Social Interaction, Esther N. Goody (ed.), 56-289. Cambridge: Cambridge University Press.
4. Problems of Speech Act Theory From an Applied Perspective*
5. Fraser, Bruce (1983). The domain of pragmatics. In Language and Communication, Jack Richards and Richard W. Schmidt (eds.), 29-59. London: Longman.