The chair’s use of address terms in workplace meetings

Abstract

Abstract This conversation analytic study investigates the chair’s practice of addressing participants in multiparty meeting interaction. Paying close attention to the participants’ verbal and embodied actions, I examine 12 h and 30 min of video-recorded faculty meetings in a U.S. school district. I focus on how the meeting chair uses terms of address (e.g., first name, occupational title) during the meetings. The analyses show that when the chair uses an address term, she not only establishes a recipient, but also invokes and makes her institutional identity relevant as a meeting chair. In particular, the chair uses an address term while carrying out actions such as 1) opening or closing a topic, 2) managing the floor for different speakers, and 3) conducting relational work (e.g., welcoming a new member). The findings show that the address terms facilitate the chair’s actions that promote progressivity – between and within (a) topic(s) in the meeting agenda – and foster social solidarity by displaying affect toward individual participants. This study contributes to research on address terms and their functions, as well as to meeting interaction, particularly with regard to chairing practices.