Author:
Chen Chi-kuang,Anchecta Karina,Lee Yuan-Duen,Dahlgaard Jens J.
Abstract
Abstract
The lack of an implementation roadmap always deters enterprises from choosing Total Quality Management (TQM) as its major management approach. This paper proposes a stepwise ISO-based TQM implementation approach which is based on the notion of the new three-dimensional overall business excellence framework developed by Dahlgaard et al. [1]. The proposed approach consists of nine steps comprising three categories: “TQM faith building”, “TQM tools and techniques learning”, and “system development”. The steps in each of the three categories are arranged to span across the proposed nine-step approach. The ISO 9001:2015 standard is used as a case study to demonstrate the proposed approach. The ideas and benefits of the proposed approach are further discussed in relation to this illustration.
Subject
Management of Technology and Innovation,Industrial and Manufacturing Engineering,Organizational Behavior and Human Resource Management,Management Science and Operations Research,Business and International Management
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