“It’s not the same thing as last time I wrote a report”: Digital text sharing in changing organizations

Abstract

Abstract In the communications of modern organizations, text sharing and knowledge management are mainly digital. The digital systems that frame many types of communication consist of, e.g., intranets and document sharing software that are occasionally exchanged for new systems. Employees have to adjust to modified routines and learn new systems, and management has to make decisions about digital systems and how these are to be integrated with work processes and knowledge management. In this article, we contribute to research on work-life literacies by highlighting the increasingly frequent issue of digital text sharing in modern workplaces through the study of commercial companies, mainly through ethnographic observations and interviews. The theoretical framework comes from New Literacy Studies where literacy practices, i.e., common patterns of using reading and writing, form a key concept. Moreover, the sociolinguistic concept of metadiscourse is applied in order to uncover the reflexive orientation of participating professionals towards digital text sharing. The results show that these professionals relate the combination of digital text sharing and technological and organizational change to problems, obstacles and potential risks; ambitions of enhancing digital text sharing may exclude certain groups, and changes in digital text sharing systems per se may cause professionals to lose control. These risks are often associated with access to information: a person who cannot access information in their organization has a lower degree of agency or power over their situation. The results are discussed in light of theories concerning modern work life from New Literacy Studies.