1. 1. Aggarwal, P., Shi, M. (2018). Monogamous versus Polygamous Brand Relationships // Journal of the Association for Consumer Research. Vol. 3(2), pp. 188–201. doi: doi. org/10.1086/697078
2. 2. Aladwani, A. M., Palvia, P. C. (2002). Developing and Validating an Instrument for Measuring User-Perceived Web Quality // Information & management. Vol. 39(6), pp. 467–476.
3. 3. Budianto, A. (2019). Customer Loyalty: Quality of Service // Journal of Management Review. Vol. 3(1), pp. 299–305.
4. 4. Bulygo, Z. (2019). The Elements of a High Quality Website (Infographic). Internet access: [accessed July 1, 2019].
5. 5. Chang, H. H., Wang, Y. H., Yang, W. H. (2009). The Impact of e-Service Quality, Customer Satisfaction and Loyalty on e-Marketing: Moderating Effect of Perceived Value // Total Quality Management and Business Excellence. Vol. 20(4), pp. 423–443. doi: doi. org/10.1080/14783360902781923