User Experience Is All There Is

Author:

Hassenzahl Marc1ORCID,Burmester Michael2,Koller Franz3

Affiliation:

1. Universität Siegen , Siegen , Germany

2. 120207 Hochschule der Medien , Stuttgart , Germany

3. User Interface Design , Ludwigsburg , Germany

Abstract

Abstract Twenty years ago, we published an article in the first issue of the i-com entitled “Usability ist nicht alles” (Burmester et al., 2002), that is, “Usability isn’t everything”. This was certainly a provocative title. For most German researchers and practitioners of Human-Computer Interaction (HCI) usability was all there is and all that was ever needed to guarantee humane technology. Back then, we profoundly disagreed. We were convinced that there is more to the quality of interactive technology than mere effectiveness and efficiency. Now, twenty years later it seems safe to say that we had a point. Let’s take this as an opportunity to take a brief and utterly anecdotal look back, to take stock of the current perspective on designing the (user) experience, as well as to discuss some future opportunities and challenges.

Publisher

Walter de Gruyter GmbH

Subject

Computer Networks and Communications,Human-Computer Interaction,Communication,Business, Management and Accounting (miscellaneous),Information Systems,Social Psychology

Reference77 articles.

1. Bargas-Avila, J. A., & Hornbæk, K. (2011). Old wine in new bottles or novel challenges: a critical analysis of empirical studies of user experience. In Proceedings of the 2011 Annual Conference on Human Factors in Computing Systems (pp. 2689–2698). http://portal.acm.org/citation.cfm?id=1979336.

2. Brooke, J. (1996). SUS: A “quick and dirty” usability scale. In P. Jordan & B. Thomas (Eds.), Usability evaluation in industry (pp. 189–194). Taylor & Francis.

3. Brooke, J., Bevan, N., Brigham, F., Harker, S., & Youmans, D. (1990). Usability Statements and Standardisation: Work in Progress in ISO. In Proceedings of the IFIP TC13 Third Interational Conference on Human-Computer Interaction (pp. 357–361).

4. Burmester, M. (2013). Valenzmethode – Formative Evaluation der User Experience. In K. Scherfer & H. Volpers (Eds.), Methoden der Webwissenschaft – Ein Handbuch. Bd. I Anwendungsbezogene Methoden (Vol. 11, pp. 141–160). LIT Verlag.

5. Burmester, M., Hassenzahl, M., & Koller, F. (2002). Usability ist nicht alles – Wege zu attraktiven Produkten. I-Com, 1, 32–40. https://doi.org/10.1524/icom.2002.1.1.032.

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