The Use of Facebook by International Students for Information-seeking in Malaysia: A Social Network Analysis

Abstract

AbstractInternational students are valuable resources in higher education but they often face challenges due to lack of social engagement and unfamiliarity with the new social context. The use of social network sites (SNS) such as Facebook has the potential to support international students, but limited studies have examined the actual information seeking behaviour of this group of students. Therefore, this study aims to investigate the use of Facebook groups as an example of an SNS by international students for information seeking purposes. Data were downloaded from the Facebook group of international students that belong to a public university in Malaysia, and the social network analysis technique was used to analyse the data. The result of the network graph metrics showed that 25% international students exhibit a high frequency of interaction, whereas 75% of students present low interaction. Meanwhile, the result of the vertex text attribute method identified three types of information exchange, as follows: 1) information need; 2) information source; and 3) general information during the interaction of international students. The information needs of international students differ before and after arriving in Malaysia. Thus, Facebook groups provide a platform for international students to seek information, gain knowledge, remain updated with university news, make decisions and solve problems. This study offers important implications to research and practice related to the use of social network sites to support international students.