Relationship Quality and Its Causal Link to Service Value, Satisfaction, and Word-of-Mouth
Author:
Publisher
Informa UK Limited
Subject
Business, Management and Accounting (miscellaneous)
Link
http://www.tandfonline.com/doi/pdf/10.1080/15332969.2016.1184541
Reference47 articles.
1. The Golf Boom in South Korea: Serving Hegemonic Interests
2. Customer Satisfaction and Word of Mouth
3. Determinants of Continuity in Conventional Industrial Channel Dyads
4. Customer Satisfaction Cues To Support Market Segmentation and Explain Switching Behavior
5. Work and/or Fun: Measuring Hedonic and Utilitarian Shopping Value
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