Promotion of Perceived Service Quality Through Employee Training and Empowerment: The Mediating Role of Employee Motivation and Internal Communication
Author:
Affiliation:
1. Department of Retail Management, Chinhoyi University of Technology, Chinhoyi, Zimbabwe
2. Marketing Department, NSSA, Harare, Zimbabwe
Publisher
Informa UK Limited
Subject
Business, Management and Accounting (miscellaneous)
Link
https://www.tandfonline.com/doi/pdf/10.1080/15332969.2021.1992560
Reference64 articles.
1. The Impact of Training Activities on Quality of Service, Customer Satisfaction and Behavioral Intention
2. Effect of Teamwork, Employee Empowerment and Training on Employee Performance
3. The role of empowerment in improving internal process, customer satisfaction, learning and growth
4. Employee Communication Responsibility: Its Antecedents and Implications for Strategic Communication Management
5. Effect of employee empathy on customer satisfaction and loyalty during employee–customer interactions: The mediating role of customer affective commitment and perceived service quality
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3. LEADERSHIP MODEL THAT MAKES WORK MEANINGFUL IN NON-PROFIT ORGANIZATIONS: A SCALE DEVELOPMENT STUDY;Mehmet Akif Ersoy Üniversitesi İktisadi ve İdari Bilimler Fakültesi Dergisi;2023-10-23
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