Overall Customer Satisfaction with Banking Services (Mobile, Online, ATM, and Bank Teller): Comparison between the U.S. and China
Author:
Affiliation:
1. Missouri State University, Springfield, MO, USA
2. East Carolina University, Greenville, NC, USA
Publisher
Informa UK Limited
Subject
Business, Management and Accounting (miscellaneous)
Link
https://www.tandfonline.com/doi/pdf/10.1080/15332969.2021.1987615
Reference26 articles.
1. Customer satisfaction in the restaurant industry: an examination of the transaction‐specific model
2. Attributional Style, Depression, and Loneliness: A Cross-Cultural Comparison of American and Chinese Students
3. Personal touch or convenient tech? An investigation of customer channel preferences in retail banking
4. Evaluating Service Encounters: The Effects of Physical Surroundings and Employee Responses
5. Encounter Satisfaction versus Overall Satisfaction versus Quality: The Customer's Voice
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