How to Enhance Customer Loyalty to Retail Stores via Retail Service Quality Practices? A Moderated Mediated Mechanism-Reference-Cited by-同舟云学术

登录注册会员服务联系我们

How to Enhance Customer Loyalty to Retail Stores via Retail Service Quality Practices? A Moderated Mediated Mechanism

Published:2022-01-08 Issue:4 Volume:43 Page:445-465
ISSN:1533-2969
Container-title:Services Marketing Quarterly
language:en
Short-container-title:Services Marketing Quarterly

Author:

Sivapalan Achchuthan¹,Shankar Amit²,Das Manish³,Konalingam Kajenthiran⁴

Affiliation:

1. Department of Commerce, University of Jaffna, Jaffna, Sri Lanka

2. Marketing Management, Indian Institute of Management, Visakhapatnam, Andhra Pradesh, India

3. Department of Business Management, Tripura University, Bishalgadh, Tripura, India

4. Department of Marketing, University of Jaffna, Sri Lanka

Publisher

Informa UK Limited

Subject

Business, Management and Accounting (miscellaneous)

Link

https://www.tandfonline.com/doi/pdf/10.1080/15332969.2021.1997504

Reference66 articles.

1. How to measure quality in multi-channel retailing and not die trying

2. Exploring Opportunities to Improve Retail Store Quality Using RSQS

3. From Disgust to Delight

4. The analysis of antecedents of customer loyalty in the Turkish mobile telecommunication market

Cited by 11 articles. 订阅此论文施引文献订阅此论文施引文献，注册后可以免费订阅5篇论文的施引文献，订阅后可以查看论文全部施引文献

1. The underlying mechanism of user response to AI assistants: from interactivity to loyalty;Information Technology & People;2024-07-05

2. Why Do Small Restaurant Operators Intend to Terminate Their Relationship with Food Delivery Apps During Covid-19 Pandemic?;Sage Open;2024-07

3. Does integrated store service quality determine omnichannel customer lifetime value? Role of commitment, relationship proneness, and relationship program receptiveness;The TQM Journal;2024-01-15

4. Feeling rewarded and entitled to be served: Understanding the influence of self- versus regular checkout on customer loyalty;Journal of Business Research;2024-01

5. Effects of Customer Service Quality in Online Retail Stores;Springer Series in Design and Innovation;2023-12-01

同舟云学术

1.学者识别学者识别

2.学术分析学术分析

3.人才评估人才评估

"同舟云学术"是以全球学者为主线，采集、加工和组织学术论文而形成的新型学术文献查询和分析系统，可以对全球学者进行文献检索和人才价值评估。用户可以通过关注某些学科领域的顶尖人物而持续追踪该领域的学科进展和研究前沿。经过近期的数据扩容，当前同舟云学术共收录了国内外主流学术期刊6万余种，收集的期刊论文及会议论文总量共计约1.5亿篇，并以每天添加12000余篇中外论文的速度递增。我们也可以为用户提供个性化、定制化的学者数据。欢迎来电咨询！咨询电话：010-8811{复制后删除}0370

www.globalauthorid.com

TOP

Copyright © 2019-2024 北京同舟云网络信息技术有限公司
京公网安备11010802033243号京ICP备18003416号-3