Customer satisfaction, loyalty, knowledge and competitiveness in the food industry-Reference-Cited by-同舟云学术

Customer satisfaction, loyalty, knowledge and competitiveness in the food industry

Published:2019-01-01 Issue:1 Volume:32 Page:1237-1255
ISSN:1331-677X
Container-title:Economic Research-Ekonomska Istraživanja
language:en
Short-container-title:Economic Research-Ekonomska Istraživanja

Author:

Suchánek Petr¹,Králová Maria²

Affiliation:

1. Department of Corporate Economy, Masaryk University Faculty of Economics and Administration, Brno, Czech Republic;

2. Department of Applied Mathematics and Computer Science, Masaryk University Faculty of Economics and Administration, Brno, Czech Republic

Funder

Přístup managementu k redukci zpětných toků ve vazbě na spokojenost zákazníků a neustálé zlepšování

Publisher

Informa UK Limited

Subject

Economics and Econometrics

Link

https://tandfonline.com/doi/pdf/10.1080/1331677X.2019.1627893

Reference50 articles.

1. Customer Knowledge Management Application in Gaining Organization's Competitive Advantage in Electronic Commerce

2. Brunsø, K., Fjord, T. A. & Grunert, K. G. (2002). Consumers’ food choice and quality perception (MAPP Working Paper 77). Aarhus: Aarhus School of Business.

3. Expectations and Norms in Models of Consumer Satisfaction

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