A data-driven customer complaint management model for residential building companies-Reference-Cited by-同舟云学术

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A data-driven customer complaint management model for residential building companies

Published:2024-02-07 Issue: Volume: Page:1-22
ISSN:1745-2007
Container-title:Architectural Engineering and Design Management
language:en
Short-container-title:Architectural Engineering and Design Management

Author:

Bazzan Jordana¹^ORCID,Echeveste Márcia²^ORCID,Formoso Carlos Torres¹^ORCID,Kowalski Jardel de Souza³

Affiliation:

1. Postgraduate Program in Civil Engineering: Construction and Infrastructure, Universidade Federal do Rio Grande do Sul, Porto Alegre, Brazil

2. Postgraduate Program in Industrial Engineering, Universidade Federal do Rio Grande do Sul, Porto Alegre, Brazil

3. Cyrela Goldsztein Company, Porto Alegre, Brazil

Funder

National Council for Scientific and Technological Development

Publisher

Informa UK Limited

Link

https://www.tandfonline.com/doi/pdf/10.1080/17452007.2024.2306847

Reference37 articles.

1. Analysis of the Complex Mechanisms of Defect Generation in Construction Projects

2. A century of defects;Atkinson G.;Buildings,1987

3. An Information Management Model for Addressing Residents’ Complaints through Artificial Intelligence Techniques

4. Analysis of building maintenance requests using a text mining approach: building services evaluation

5. Mediators and moderators in early intervention research

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