Service Quality and Customer Loyalty in Ghana’s Hotel Industry: The Mediation Effects of Satisfaction and Delight-Reference-Cited by-同舟云学术

登录注册会员服务联系我们

Service Quality and Customer Loyalty in Ghana’s Hotel Industry: The Mediation Effects of Satisfaction and Delight

Published:2021-04-18 Issue: Volume: Page:1-23
ISSN:1528-008X
Container-title:Journal of Quality Assurance in Hospitality & Tourism
language:en
Short-container-title:Journal of Quality Assurance in Hospitality & Tourism

Author:

Anabila Peter¹,Ameyibor Leeford Edem Kojo²³,Allan Michael Mba⁴,Alomenu Clemence¹

Affiliation:

1. Department of Marketing, Central University, Accra, Ghana

2. Doctoral Student, Wits Business School, University of the Witwatersrand, Johannesburg, South Africa

3. Department of Marketing, University of Professional Studies, Accra, Ghana

4. Doctoral Student, Department of Management and MIS, University of Nicosia, Nicosia, Cyprus

Publisher

Informa UK Limited

Subject

Tourism, Leisure and Hospitality Management

Link

https://www.tandfonline.com/doi/pdf/10.1080/1528008X.2021.1913691

Reference95 articles.

1. Enhancing loyalty: When improving consumer satisfaction and delight matters

2. Importance Performance Competitor Analysis (IPCA): A study of hospitality companies

3. The symmetric and asymmetric influences of destination attributes on overall visitor satisfaction

Cited by 39 articles. 订阅此论文施引文献订阅此论文施引文献，注册后可以免费订阅5篇论文的施引文献，订阅后可以查看论文全部施引文献

1. The Relationships between Service Quality, Reputation, and Performance in Hospitality;Tourism and Hospitality;2024-08-23

2. The challenge of customer-oriented and emotional labor demand for hospitality internship students;Cogent Education;2024-08-22

3. Examining Service Quality in Ghanaian Higher Education: A Comparative Analysis of Private and Public Universities;E-Journal of Humanities, Arts and Social Sciences;2024-07-29

4. Examining Citizens’ Expectations and Perceptions About Service Quality in Public Sector: Adapting a Hybrid Public Service Quality Model to the Local Context;Journal of Nonprofit & Public Sector Marketing;2024-05-20

5. Capturing customer delight in hotels: key drivers and consequences;Anatolia;2024-04-10

同舟云学术

1.学者识别学者识别

2.学术分析学术分析

3.人才评估人才评估

"同舟云学术"是以全球学者为主线，采集、加工和组织学术论文而形成的新型学术文献查询和分析系统，可以对全球学者进行文献检索和人才价值评估。用户可以通过关注某些学科领域的顶尖人物而持续追踪该领域的学科进展和研究前沿。经过近期的数据扩容，当前同舟云学术共收录了国内外主流学术期刊6万余种，收集的期刊论文及会议论文总量共计约1.5亿篇，并以每天添加12000余篇中外论文的速度递增。我们也可以为用户提供个性化、定制化的学者数据。欢迎来电咨询！咨询电话：010-8811{复制后删除}0370

www.globalauthorid.com

TOP

Copyright © 2019-2024 北京同舟云网络信息技术有限公司
京公网安备11010802033243号京ICP备18003416号-3