Organizational Factors Associated with Job Characteristics: Evidence from Frontline Service Employees
Author:
Publisher
Informa UK Limited
Subject
Marketing,Strategy and Management
Link
http://www.tandfonline.com/doi/pdf/10.1080/09652540801981595
Reference46 articles.
1. The Job Characteristics of Industrial Salespersons: Relationship to Motivation and Satisfaction
2. Customization of the service experience: the role of the frontline employee
3. Evaluating Service Encounters: The Effects of Physical Surroundings and Employee Responses
4. The Service Encounter: Diagnosing Favorable and Unfavorable Incidents
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