The Effect of Management Commitment to Service Quality on Frontline Employees' Job Attitudes, Turnover Intentions and Service Recovery Performance in a New Public Management Context-Reference-Cited by-同舟云学术

The Effect of Management Commitment to Service Quality on Frontline Employees' Job Attitudes, Turnover Intentions and Service Recovery Performance in a New Public Management Context

Published:2008-12 Issue:5 Volume:16 Page:437-462
ISSN:0965-254X
Container-title:Journal of Strategic Marketing
language:en
Short-container-title:Journal of Strategic Marketing

Author:

Ashill Nicholas J.,Rod Michel,Carruthers Janet

Publisher

Informa UK Limited

Subject

Marketing,Strategy and Management

Link

http://www.tandfonline.com/doi/pdf/10.1080/09652540802480944

Reference120 articles.

1. The Antecedents of Prosocial Service Behaviours: An Empirical Investigation

2. The Effects of Perceived Management Concern for Frontline Employees and Customers on Turnover Intentions

3. The measurement and antecedents of affective, continuance and normative commitment to the organization

4. Estimating Nonresponse Bias in Mail Surveys

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