The Effect of Culture and Gender on Perceived Service Quality: An Exploratory Comparison of Japanese and Thai Consumers-Reference-Cited by-同舟云学术

The Effect of Culture and Gender on Perceived Service Quality: An Exploratory Comparison of Japanese and Thai Consumers

Published:2010-02-18 Issue:1 Volume:11 Page:28-49
ISSN:1059-9231
Container-title:Journal of Asia-Pacific Business
language:en
Short-container-title:Journal of Asia-Pacific Business

Author:

Chéron Emmanuel,Nornart Siriluk

Publisher

Informa UK Limited

Subject

General Business, Management and Accounting,Business and International Management

Link

http://www.tandfonline.com/doi/pdf/10.1080/10256018808623883

Reference31 articles.

1. River Magic: Extraordinary Experience and the Extended Service Encounter

2. Public and private self in communicating with Japan

3. Service intangibility and its impact on consumer expectations of service quality

4. Bebko, C. and Prokop, R. Which consumers' expectations? SERVQUAL Gap 1 Analysis for non-professional services. Proceedings from Northeast Decision Science Institute 25th Anniversary Conference. St. Croix, VI.

5. Gender schema theory: A cognitive account of sex typing.

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