Multisite analysis of patient experience scores and risk of hospital admission: a retrospective cohort study

Author:

Hydoub Yousif M.1ORCID,Fischer Karen M.2ORCID,Hanson Kristine T.3ORCID,Coons Trevor J.4ORCID,Wilshusen Laurie L.5ORCID,Vista Tafi L.5ORCID,Colbenson Gretchen A.4ORCID,Burton M. Caroline4ORCID,Habermann Elizabeth B.3ORCID,Dugani Sagar B.346ORCID

Affiliation:

1. Division of Cardiology, Sheikh Shakhbout Medical City, Abu Dhabi, United Arab Emirates

2. Department of Quantitative Health Sciences, Mayo Clinic, Rochester, MN, USA

3. Kern Center for the Science of Health Care Delivery, Mayo Clinic, Rochester, MN, USA

4. Division of Hospital Internal Medicine, Mayo Clinic, Rochester, MN, USA

5. Office of Patient Experience, Mayo Clinic, Rochester, MN, USA

6. Knowledge and Evaluation Research Unit, Mayo Clinic, Rochester, MN, USA

Funder

National Institutes of Health/National Institute on Minority Health and Health Disparities

Robert and Elizabeth Strickland Career Development Award, Mayo Clinic, Rochester, MN, USA

Publisher

Informa UK Limited

Subject

General Medicine

Reference35 articles.

1. Centers for Medicare & Medicaid Services.HCAHPS: patients’ Perspectives of Care Survey. 2021 cited 2022 Feb 2]. Available from 2022 Feb 2: https://www.cms.gov/Medicare/Quality-Initiatives-Patient-Assessment-Instruments/HospitalQualityInits/HospitalHCAHPS

2. Centers for Medicare & Medicaid Services. Hospital CAHPS (HCAHPS) 2021 [2022 Feb 2]. Available from: https://www.cms.gov/Research-Statistics-Data-and-Systems/Research/CAHPS/HCAHPS1

3. Patients' Global Ratings of Their Health Care Are Not Associated with the Technical Quality of Their Care

4. The Cost of Satisfaction

5. The relationships between HCAHPS communication and discharge satisfaction items and hospital readmissions

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