1. Conti, G. J. and Bear, A. Ghost. 2001. “Adult Learning and the Internet,”. Academy of Human Resource Development Conference Proceedings in Transfer of Learning Symposium. February282001, Tulsa, Oklahoma. Vol. 14, pp.26–33. ‐March 4, [ED 453 421].
2. Users’ Hierarchical Perspectives on Library Service Quality: A “LibQUAL+” Study