Examining the interplay of internet banking service quality, e-satisfaction, e-word of mouth and e-retention: a post pandemic customer perspective-Reference-Cited by-同舟云学术

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Examining the interplay of internet banking service quality, e-satisfaction, e-word of mouth and e-retention: a post pandemic customer perspective

Published:2024-01-23 Issue:1 Volume:10 Page:
ISSN:2331-1886
Container-title:Cogent Social Sciences
language:en
Short-container-title:Cogent Social Sciences

Author:

Dangaiso Phillip¹^ORCID,Mukucha Paul²^ORCID,Makudza Forbes³^ORCID,Towo Tendai⁴^ORCID,Jonasi Knowledge⁴^ORCID,Jaravaza Divaries Cosmas²^ORCID

Affiliation:

1. Department of Marketing, Chinhoyi University of Technology, Chinhoyi, Zimbabwe

2. Department of Marketing, Bindura University of Science Education, Bindura, Zimbabwe

3. Department of Business Enterprise and Management, University of Zimbabwe, Harare, Zimbabwe

4. Department of Banking and Finance, Bindura University of Science Education, Bindura, Zimbabwe

Publisher

Informa UK Limited

Link

https://www.tandfonline.com/doi/pdf/10.1080/23311886.2023.2296590

Reference70 articles.

1. The theory of planned behavior

2. Does customer sociability matter? Differences in e-quality, e-satisfaction, and e-loyalty between introvert and extravert online banking users;Al-Hawari M.;Journal of Services Marketing,,2014

3. Internet banking service quality and its implication on e-customer satisfaction and e-customer loyalty

4. E-satisfaction and e-loyalty: A contingency framework

5. Service Quality and Customer Satisfaction of Mobile Banking during COVID-19 Lockdown; Evidence from Rural Area of Bangladesh

Cited by 1 articles. 订阅此论文施引文献订阅此论文施引文献，注册后可以免费订阅5篇论文的施引文献，订阅后可以查看论文全部施引文献

1. Cyberfraud, usage intention, and cybersecurity awareness among e-banking users in India: an integrated model approach;Journal of Financial Services Marketing;2024-05-06

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