1. Anonymous. (2018). Why 2017 was the year that cable dies. Mediakix. Retrieved on August 21, 2019, from https://mediakix.com/blog/is-cable-tv-dying-statistics-trends/.
2. Anonymous. (2020). Online learning report: COVID-19 Pulse Survey. Harvard Business School Publishing, Education. Retrieved from https://s3.amazonaws.com/he-product-images/docs/Higher_Education_Online_Learning_Report_Aug2020.pdf.
3. Measuring Student Expectations and Their Effects on Satisfaction: The Importance of Managing Student Expectations
4. Usability, expectation, confirmation, and continuance intentions to use electronic textbooks
5. Baron, J. (2019). The key to Gen Z is video content. Forbes. Retrieved from https://www.forbes.com/sites/jessicabaron/2019/07/03/the-key-to-gen-z-is-video-content/#5bc9d7fa3484.