Subject
Library and Information Sciences,Strategy and Management,Information Systems
Cited by
9 articles.
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1. Making it Personal in a call centre: electronic peer surveillance;New Technology, Work and Employment;2013-03
2. 1001 Listes: Strategic breakthroughs by a low-tech company in a high-tech world;Global Business and Organizational Excellence;2012-02-10
3. It Takes Two to Tango;International Journal of Strategic Information Technology and Applications;2010-01
4. Mapping the context and practice of training, development and HRD in European call centres;Journal of European Industrial Training;2008-09-26
5. Offshoring: secure or open to the praying mantis?;Strategic Outsourcing: An International Journal;2008-02-22