The effect of perceived agility on intention to reuse Omni-channel: Focused on mediating effect of integration quality of Omni-channel

Author:

Son Sang-chul1,Bae Joonheui2,Kim Kyung Hoon1

Affiliation:

1. Department of Business Administration, Changwon National University, Changwon, Republic of Korea

2. School of Business Administration, Kyungpook National University, Daegu, Republic of Korea

Publisher

Informa UK Limited

Subject

Management of Technology and Innovation,Marketing,Strategy and Management,Cultural Studies

Reference50 articles.

1. Accenture. (2020). COVID-19: Channel shift: Prioritizing digital commerce. Accenture. https://www.accenture.com/us-en/blogs/blogs-careers/covid-19-channel-shift-prioritizing-digital-commerce

2. Achille, A., Marchessoum, S. & Remy, N. (2018). The age of digital darwinism. McKinsey. mckinsey.com/~/media/mckinsey/industries/retail/our%20insights/luxury%20in%20the%20age%20of%20digital%20darwinism/the-age-of-digital-darwinism.ashx

3. The Internet of Things, dynamic data and information processing capabilities, and operational agility

4. Reflections on “assessing tourist behavioral intentions through perceived service quality and customer satisfaction”

5. Amar, J., Jacobson, R., Kleinstein B. & Shi Allison. (2020). Redefine the omnichannel approach: Focus on what truly matters. Mckinsey. https://www.mckinsey.com/business-functions/operations/our-insights/redefine-the-omnichannel-approach-focus-on-what-truly-matters

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