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3. The Internet of Things, dynamic data and information processing capabilities, and operational agility
4. Reflections on “assessing tourist behavioral intentions through perceived service quality and customer satisfaction”
5. Amar, J., Jacobson, R., Kleinstein B. & Shi Allison. (2020). Redefine the omnichannel approach: Focus on what truly matters. Mckinsey. https://www.mckinsey.com/business-functions/operations/our-insights/redefine-the-omnichannel-approach-focus-on-what-truly-matters