Same but Different: Chinese-American and Mainland Chinese Consumers’ Perceptions of and Behavior in a Service Failure Situation
Author:
Funder
UNLV - Caesar Hospitality Research Center
Publisher
Informa UK Limited
Subject
Marketing,Tourism, Leisure and Hospitality Management
Reference86 articles.
1. Service Recovery Strategies: The Impact of Cultural Differences
2. Lead Article - Immigration, Acculturation, and Adaptation
3. The effects of distributive, procedural, and interactional justice on postcomplaint behavior
4. An investigation of acculturation and the dining-out behavior of Chinese living in the United States
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