Impact of corporate social responsibilities on customer responses and brand choices
Author:
Affiliation:
1. College of Hospitality and Tourism Management, Sejong University, Seoul, Korea
2. Department of Airline Services, Dongshin University, Jeollanam-do, Korea
3. AIR BUSAN Passenger Transport Service BAS Co., Ltd, Busan, Korea
Publisher
Informa UK Limited
Subject
Marketing,Tourism, Leisure and Hospitality Management
Link
https://www.tandfonline.com/doi/pdf/10.1080/10548408.2020.1746731
Reference78 articles.
1. Benchmarking Key Success Factors for the Future Green Airline Industry
2. The Impact of Corporate Social Responsibility, Service Experience and Intercultural Competence on Customer Company Identification, Customer Satisfaction and Customer Loyalty (Case Study: PDAM Tirta Khatulistiwa Pontianak West Kalimantan)
3. Influence of brand relationship on customer attitude toward integrated resort brands: a cognitive, affective, and conative perspective
4. The theory of planned behavior
Cited by 47 articles. 订阅此论文施引文献 订阅此论文施引文献，注册后可以免费订阅5篇论文的施引文献，订阅后可以查看论文全部施引文献
1. Investigating the impact of restaurants’ CSR activities on customer satisfaction: a focus on CSR dimensions;The TQM Journal;2024-08-20
2. Employee work engagement and corporate social responsibility practices among accredited hotels in CALABARZON: Basis of a strategic plan for a sustainable CSR program;International Journal of Research Studies in Management;2024-08-15
3. Airline services, passenger satisfaction and loyalty among passengers of China Southern Airline;International Journal of Research Studies in Management;2024-08-15
4. Calorie and carbon labels on menus in Chinese restaurants: effects of label presence and presentation format on customer behavior and brand perceptions;Journal of Travel & Tourism Marketing;2024-07-05
5. Measurement validation of a consumer-driven environmental, social, and governance (ESG) index for the airline industry;Journal of Sustainable Tourism;2024-05-16
1.学者识别学者识别
2.学术分析学术分析
3.人才评估人才评估
"同舟云学术"是以全球学者为主线，采集、加工和组织学术论文而形成的新型学术文献查询和分析系统，可以对全球学者进行文献检索和人才价值评估。用户可以通过关注某些学科领域的顶尖人物而持续追踪该领域的学科进展和研究前沿。经过近期的数据扩容，当前同舟云学术共收录了国内外主流学术期刊6万余种，收集的期刊论文及会议论文总量共计约1.5亿篇，并以每天添加12000余篇中外论文的速度递增。我们也可以为用户提供个性化、定制化的学者数据。欢迎来电咨询！咨询电话：010-8811{复制后删除}0370
www.globalauthorid.com
TOP
Copyright © 2019-2024 北京同舟云网络信息技术有限公司 京公网安备11010802033243号 京ICP备18003416号-3