RETRACTED ARTICLE: Examining the Effect of Customer-to-Customer Interactions on Satisfaction, Loyalty, and Word-of-Mouth Behaviors in the Hospitality Industry: The Mediating Role of Personal Interaction Quality and Service Atmospherics-Reference-Cited by-同舟云学术

RETRACTED ARTICLE: Examining the Effect of Customer-to-Customer Interactions on Satisfaction, Loyalty, and Word-of-Mouth Behaviors in the Hospitality Industry: The Mediating Role of Personal Interaction Quality and Service Atmospherics

Published:2014-07-04 Issue:5 Volume:31 Page:610-626
ISSN:1054-8408
Container-title:Journal of Travel & Tourism Marketing
language:en
Short-container-title:Journal of Travel & Tourism Marketing

Author:

Fakharyan Meysam,Omidvar Sadaf,Khodadadian Mohammad Reza,Jalilvand Mohammad Reza,Nasrolahi Vosta Leila

Publisher

Informa UK Limited

Subject

Marketing,Tourism, Leisure and Hospitality Management

Link

https://www.tandfonline.com/doi/pdf/10.1080/10548408.2014.884964

Reference91 articles.

1. The Antecedents and Consequences of Customer Satisfaction for Firms

2. Customer Satisfaction and Word of Mouth

3. River Magic: Extraordinary Experience and the Extended Service Encounter

4. The Self-Regulation of Attitudes, Intentions, and Behavior

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