Examining the structural relationships of Google local guides’ online review characteristics and star ratings
Author:
Affiliation:
1. Department of Hospitality Management, University of Santo Tomas, Manila, Philippines
2. College of Business Administration, University of Santo Tomas, Manila, Philippines
Publisher
Informa UK Limited
Subject
Earth-Surface Processes,Geography, Planning and Development
Link
https://www.tandfonline.com/doi/pdf/10.1080/13032917.2023.2207583
Reference6 articles.
1. Reviews’ length and sentiment as correlates of online reviews’ ratings
2. Cutoff criteria for fit indexes in covariance structure analysis: Conventional criteria versus new alternatives
3. Social media review rating versus traditional customer satisfaction
4. “How was your meal?” Examining customer experience using Google maps reviews
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