A mixed-methods approach to identifying and exploring the causes of the electronic service gap between hospital website developers and users-Reference-Cited by-同舟云学术

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A mixed-methods approach to identifying and exploring the causes of the electronic service gap between hospital website developers and users

Published:2022-01-03 Issue: Volume: Page:1-14
ISSN:0953-7325
Container-title:Technology Analysis & Strategic Management
language:en
Short-container-title:Technology Analysis & Strategic Management

Author:

Hung Wei-Hsi¹^ORCID,Tseng Chih-Lang²,Chang Fang-Kai³^ORCID,Wu Yi-Che²

Affiliation:

1. Department of Information Management, National Chengchi University, Taipei, Taiwan

2. Department of Information Management, National Chung Cheng University, Chiayi, Taiwan

3. Department of Business Administration, Feng Chia University, Taichung, Taiwan

Funder

Ministry of Science and Technology, Taiwan

MOST

Publisher

Informa UK Limited

Subject

Management Science and Operations Research,Strategy and Management

Link

https://www.tandfonline.com/doi/pdf/10.1080/09537325.2021.2003322

Reference58 articles.

1. ES-QUAL model and customer satisfaction in online banking: evidence from multivariate analysis techniques

2. Evaluating hospital websites in Kuwait to improve consumer engagement and access to health information: a cross-sectional analytical study

3. Hospital Websites: From the Information Repository to Interactive Channel

4. E-health: transforming the physician/patient relationship

5. Evaluating service quality by fuzzy SERVQUAL: a case study in a physiotherapy and rehabilitation hospital

Cited by 2 articles. 订阅此论文施引文献订阅此论文施引文献，注册后可以免费订阅5篇论文的施引文献，订阅后可以查看论文全部施引文献

1. The Impact of Human-Computer Interaction on Electronic Service Quality Satisfaction towards Taobao Online Platform: Mediated by Task Technology Fit;International Journal of Human–Computer Interaction;2023-10-12

2. Modelling services continuance intention: evidence from apps stores;Asia-Pacific Journal of Business Administration;2022-09-29

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