Human work in call centres: A challenge for cognitive ergonomics-Reference-Cited by-同舟云学术

Human work in call centres: A challenge for cognitive ergonomics

Published:2001-01 Issue:3 Volume:2 Page:223-237
ISSN:1463-922X
Container-title:Theoretical Issues in Ergonomics Science
language:en
Short-container-title:Theoretical Issues in Ergonomics Science

Author:

Bagnara Sebastiano,Marti Patrizia

Publisher

Informa UK Limited

Subject

Human Factors and Ergonomics

Link

http://www.tandfonline.com/doi/pdf/10.1080/14639220110104943

Reference27 articles.

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3. BAGNARA, S. 2000. “Towards telework in call centres”. http://www.euro-telework.org

4. BANNON, L. and KUUTTI, K. Shifting perspectives on organisational memory: from storage to active remembering. Proceedings of the 29th Annual Hawaii International Conference on System Sciences. pp.156–167. Hawaii: IEEE Computer Press.

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