Digital service flexibility: a conceptual framework and roadmap for digital business transformation
Author:
Affiliation:
1. University of Colorado Denver, Denver, CO, USA
2. University of Georgia, Athens, GA, USA
3. Indian School of Business, Hyderabad, India
4. University of Arizona, College of Public Health, Tucson, AZ, USA
Publisher
Informa UK Limited
Subject
Library and Information Sciences,Information Systems
Link
https://www.tandfonline.com/doi/pdf/10.1080/0960085X.2022.2115410
Reference115 articles.
1. THE NEED FOR STRATEGIC FLEXIBILITY
2. Strategic assets and organizational rent
3. Drivers of Service Satisfaction
4. Service operations strategy, flexibility and performance in engineering consulting firms
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