The effects of service quality, image, and customer satisfaction on customer complaints and loyalty in high-speed rail service in Turkey: a proposal of the structural equation model-Reference-Cited by-同舟云学术

The effects of service quality, image, and customer satisfaction on customer complaints and loyalty in high-speed rail service in Turkey: a proposal of the structural equation model

Published:2016-08-17 Issue:1 Volume:13 Page:67-90
ISSN:2324-9935
Container-title:Transportmetrica A: Transport Science
language:en
Short-container-title:Transportmetrica A: Transport Science

Author:

Yilmaz Veysel,Ari Erkan

Publisher

Informa UK Limited

Subject

General Engineering,Transportation

Link

http://www.tandfonline.com/doi/pdf/10.1080/23249935.2016.1209255

Reference64 articles.

1. Public Transportation and Customer Satisfaction

2. A methodology for evaluating satisfaction with high-speed train services: A case study in Turkey

3. Foundations of the American Customer Satisfaction Index

4. The Antecedents and Consequences of Customer Satisfaction for Firms

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