The effects of service quality, image, and customer satisfaction on customer complaints and loyalty in high-speed rail service in Turkey: a proposal of the structural equation model
Author:
Publisher
Informa UK Limited
Subject
General Engineering,Transportation
Link
http://www.tandfonline.com/doi/pdf/10.1080/23249935.2016.1209255
Reference64 articles.
1. Public Transportation and Customer Satisfaction
2. A methodology for evaluating satisfaction with high-speed train services: A case study in Turkey
3. Foundations of the American Customer Satisfaction Index
4. The Antecedents and Consequences of Customer Satisfaction for Firms
Cited by 63 articles. 订阅此论文施引文献 订阅此论文施引文献,注册后可以免费订阅5篇论文的施引文献,订阅后可以查看论文全部施引文献
1. Analysing firm-level impacts of high-speed railways on reducing business costs: evidence from China;Regional Studies, Regional Science;2024-02-06
2. Service Quality in Rail Systems: Listen to the Voice of Social Media;Transportation Research Record: Journal of the Transportation Research Board;2023-10-07
3. A system dynamics model for effective management strategies of High-Speed Railway (HSR) projects involving private sector participation;Transportation Research Part A: Policy and Practice;2023-09
4. Exploring customer perception and satisfaction on the functions of parking application software;Transportation Planning and Technology;2023-08-18
5. Modelling of Passenger Satisfaction and Reuse Intention with Monorail Services in Kuala Lumpur, Malaysia: A Hybrid SEM-ANN Approach;Mathematics;2023-08-01
1.学者识别学者识别
2.学术分析学术分析
3.人才评估人才评估
"同舟云学术"是以全球学者为主线,采集、加工和组织学术论文而形成的新型学术文献查询和分析系统,可以对全球学者进行文献检索和人才价值评估。用户可以通过关注某些学科领域的顶尖人物而持续追踪该领域的学科进展和研究前沿。经过近期的数据扩容,当前同舟云学术共收录了国内外主流学术期刊6万余种,收集的期刊论文及会议论文总量共计约1.5亿篇,并以每天添加12000余篇中外论文的速度递增。我们也可以为用户提供个性化、定制化的学者数据。欢迎来电咨询!咨询电话:010-8811{复制后删除}0370
www.globalauthorid.com
TOP
Copyright © 2019-2024 北京同舟云网络信息技术有限公司 京公网安备11010802033243号 京ICP备18003416号-3