How relationship marketing, switching costs, and service quality impact customer satisfaction and loyalty in Taiwan’s airfreight forwarding industry?
Author:
Affiliation:
1. Department of Shipping and Transportation Management, National Kaohsiung Marine University, Kaohsiung, Taiwan, ROC
Publisher
Informa UK Limited
Subject
General Engineering,Transportation
Link
https://www.tandfonline.com/doi/pdf/10.1080/23249935.2017.1321696
Reference122 articles.
1. Relationship marketing in A B2C context: The moderating role of personality traits
2. Customer Satisfaction, Market Share, and Profitability: Findings from Sweden
3. Structural equation modeling in practice: A review and recommended two-step approach.
4. Quality management influences on logistics performance
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