Frontline employees in the health clinic: Impression management multiplexing when performing in-the-round
Author:
Affiliation:
1. Department of Communication Studies, The University of Texas at Austin, Austin, TX, USA
Publisher
Informa UK Limited
Subject
Language and Linguistics,Communication
Link
https://www.tandfonline.com/doi/pdf/10.1080/03637751.2018.1429638
Reference48 articles.
1. Conveying more (or less) than we realize: The role of impression-management in feedback-seeking
2. Emotional Labor in Service Roles: The Influence of Identity
3. Discourse Methods and Critical Practice in Professional Communication
4. Critical Service Encounters: The Employee's Viewpoint
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