Customer retention in the eco-friendly hotel sector: examining the diverse processes of post-purchase decision-making
Author:
Publisher
Informa UK Limited
Subject
Tourism, Leisure and Hospitality Management,Geography, Planning and Development
Link
http://www.tandfonline.com/doi/pdf/10.1080/09669582.2015.1044535
Reference63 articles.
1. The theory of planned behavior
2. Antecedents and purchase consequences of customer participation in small group brand communities
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