Performance measurement of the complaint and failure management process-Reference-Cited by-同舟云学术

Performance measurement of the complaint and failure management process

Published:2020-01-02 Issue:1 Volume:27 Page:2-20
ISSN:1068-6967
Container-title:Quality Management Journal
language:en
Short-container-title:Quality Management Journal

Author:

Ruessmann Maximilian¹,Hellebrandt Thomas¹,Heine Ina¹,Huber Ulrich²,Telpis Vanya²,Rutten Paul²,Schmitt Robert H.¹

Affiliation:

1. Chair of Production Metrology and Quality Management, Laboratory for Machine Tools and Production Engineering WZL of RWTH Aachen University, Aachen, Germany;

2. McKinsey & Company, Inc, Cologne, Germany

Publisher

Informa UK Limited

Subject

General Business, Management and Accounting

Link

https://www.tandfonline.com/doi/pdf/10.1080/10686967.2019.1689801

Reference82 articles.

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