Exploring the Linkages between Quality System, Service Quality, and Performance Excellence: Service Providers' Perspectives
Author:
Affiliation:
1. Depaul University
2. University of Utah
Publisher
Informa UK Limited
Subject
General Business, Management and Accounting
Link
https://www.tandfonline.com/doi/pdf/10.1080/10686967.2002.11919009
Reference49 articles.
1. Development and Validation of TQM Implementation Constructs
2. Operations strategy and organizational performance: an empirical study
3. Operations strategy: A literature review
4. An empirical assessment of the SERVQUAL scale
5. Identification of the Critical Factors of TQM
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