Is the Medium the Message? Examining Transactions Conducted via Text in Comparison with Traditional Virtual Reference Methods
Author:
Affiliation:
1. McGill University Library, Montreal, Canada
Publisher
Informa UK Limited
Subject
Library and Information Sciences
Link
https://www.tandfonline.com/doi/pdf/10.1080/1533290X.2018.1499236
Reference18 articles.
1. Text reference via Google Voice: a pilot study
2. Information-Seeking Behavior and Reference Medium Preferences
3. A Usability Evaluation of Academic Virtual Reference Services
4. Launching a Text a Librarian Service: Cornell's Preliminary Experiences
5. Do You Want to Chat? Reevaluating Organization of Virtual Reference Service at an Academic Library
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