Giving advice to callers with mental illness: adaptation among telenurses at Swedish Healthcare Direct

Author:

Björkman Annica12ORCID,Salzmann-Erikson Martin1ORCID

Affiliation:

1. Faculty of Health and Occupational Studies, Department of Health and Caring Sciences, University of Gavle, Gavle, Sweden

2. Department of Public Health and Caring Sciences, Uppsala University, Health Services Research, Uppsala, Sweden

Funder

University of Gavle

Tore Nilsons Stiftelse för Medicinsk Forskning

Publisher

Informa UK Limited

Subject

Health Policy,Fundamentals and skills,Gerontology,Issues, ethics and legal aspects

Reference49 articles.

1. American Academy of Ambulatory Care Nursing, Greenberg, M. E. & Rutenberg, C. (2012). The art and science of telephone triage: How to practice nursing over the phone. Anthony J. Janetti.

2. A Definition of Systems Thinking: A Systems Approach

3. When all other doors are closed: Telenurses' experiences of encountering care seekers with mental illnesses

4. Mental health problems are rising more in Swedish adolescents than in other Nordic countries and the Netherlands

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