Understanding Antecedents of Consumer Loyalty toward an Emerging Country’s Telecommunications Companies-Reference-Cited by-同舟云学术

登录注册会员服务联系我们

Understanding Antecedents of Consumer Loyalty toward an Emerging Country’s Telecommunications Companies

Published:2021-07-26 Issue: Volume: Page:1-27
ISSN:0896-1530
Container-title:Journal of International Consumer Marketing
language:en
Short-container-title:Journal of International Consumer Marketing

Author:

Henao Colorado Laura Cristina¹^ORCID,Tavera Mesías Juan Fernando²^ORCID

Affiliation:

1. Department of Economics, Universidad de Antioquia, Ciencias Administrativas, Instituto Tecnológico Metropolitano, Medellin, Colombia

2. Master oficial en Marketing e Investigación de Mercados, Ciencias Administrativas, Universidad de Antioquia, Medellin, Colombia

Publisher

Informa UK Limited

Subject

Marketing,Management Information Systems

Link

https://www.tandfonline.com/doi/pdf/10.1080/08961530.2021.1951917

Reference137 articles.

1. Using SERVIQUAL to investigate the quality of provided wireless communication services in UAE

2. Do perceived service value, quality, price fairness and service recovery shape customer satisfaction and delight? A practical study in the service telecommunication context

Cited by 4 articles. 订阅此论文施引文献订阅此论文施引文献，注册后可以免费订阅5篇论文的施引文献，订阅后可以查看论文全部施引文献

1. Service quality dimensions as predictors of customer loyalty in mobile payment services: moderating effect of gender;Future Business Journal;2023-12-02

2. Employee–customer identification: Effect on Chinese online shopping experience, trust, and loyalty;Cogent Business & Management;2023-11-14

3. The Antecedents of Customer Satisfaction in the Portuguese Telecommunications Sector;Sustainability;2023-02-03

4. From relational benefits to consumer loyalty across international perspective: a meta-analytic structural equation modeling;Journal of Marketing Analytics;2022-08-08

同舟云学术

1.学者识别学者识别

2.学术分析学术分析

3.人才评估人才评估

"同舟云学术"是以全球学者为主线，采集、加工和组织学术论文而形成的新型学术文献查询和分析系统，可以对全球学者进行文献检索和人才价值评估。用户可以通过关注某些学科领域的顶尖人物而持续追踪该领域的学科进展和研究前沿。经过近期的数据扩容，当前同舟云学术共收录了国内外主流学术期刊6万余种，收集的期刊论文及会议论文总量共计约1.5亿篇，并以每天添加12000余篇中外论文的速度递增。我们也可以为用户提供个性化、定制化的学者数据。欢迎来电咨询！咨询电话：010-8811{复制后删除}0370

www.globalauthorid.com

TOP

Copyright © 2019-2024 北京同舟云网络信息技术有限公司
京公网安备11010802033243号京ICP备18003416号-3