Apologies, Expectations, and Violations: An Analysis of Confirmed and Disconfirmed Expectations for Responses to Apologies
Author:
Publisher
Informa UK Limited
Subject
Linguistics and Language,Language and Linguistics,Communication,Education
Link
http://www.tandfonline.com/doi/pdf/10.1080/08934215.2014.890735
Reference36 articles.
1. Characteristics and Consequences of Expectation Violations in Close Relationships
2. Influence of Apologies and Trait Hostility on Recovery from Anger
3. Forgiveness, Apology, and Communicative Responses to Hurtful Events
4. “I’ve said I’m sorry, haven’t I?” A study of the identity implications and constraints that apologies create for their recipients
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1. Rejecting an intergroup apology attenuates perceived differences between victim and perpetrator groups in morality and power.;Journal of Personality and Social Psychology;2024-07-18
2. I Wasn’t Expecting That! The Relational Impact of Negotiation Strategy Expectation Violations;Journal of Supply Chain Management;2021-01-03
3. The ART of apologizing: Entering the black box of an intervention program;Text & Talk;2020-09-30
4. The interplay between post-crisis response strategy and pre-crisis corporate associations in the context of CSR crises;Public Relations Review;2020-06
5. Sorry is not Enough: Apology as a crisis management tactic;Proceedings of the International Crisis and Risk Communication Conference;2020-03-11
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